A little help
for your next design.
Support for Renomi 2.0 on iPhone and iPad.
Create your first design
Choose a clear photo, select a style and describe what you would like to keep or change. Before uploading, the app asks permission to send the photo and design instructions to OpenAI. Eligible new users receive one successful free design per person and device. Further designs require membership.
Already used your free design?
Reinstalling, replaying onboarding or creating another account does not reset a redeemed free design. Existing subscribers can restore purchases. If eligibility looks wrong, contact us with your app version and a description of what happened.
Restore a purchase
Open Your account → Restore purchases, or choose Restore on the membership screen. Use the Apple Account that made the original purchase. Contact us if paid access still does not appear; do not send your payment-card details or password.
Manage or cancel membership
Open Your account → Manage subscription, or open iOS Settings → your Apple Account → Subscriptions. Deleting the app or app account does not cancel your subscription. Apple manages iOS billing and refunds.
A design is taking longer than expected
Keep the app open while it works and check your connection. Generation times vary. If an error appears, your choices remain so you can retry. If the app closes after generation starts, contact support if a result or allowance appears missing.
Save or delete designs
Use Save this design to keep a result in the app, or Save to Photos to download it. Open a saved design to delete it. Your account → Delete account & designs removes the app account and requests deletion of saved designs. Redeemed free-device eligibility remains to prevent repeat claims.
Understand the result
AI designs are inspiration, not measured plans or exact paint-color matches. Objects, proportions and details can change. Check dimensions, materials, paint samples and practical requirements before making changes.
Get help
Email matt@aivoy.io with your app version, device model and a short explanation. Include a screenshot only if you are comfortable sharing its contents. Never send passwords or full payment details.
Manage Apple subscriptions · Request help with an Apple purchase